Support
Got Questions? We've Got Answers!
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How long does a typical project take?
Project timelines vary based on scope. Small projects typically take 4-8 weeks, while larger enterprise solutions may take 3-6 months. We'll provide a detailed timeline during initial consultation.
What are your support hours?
Our technical support team is available 24/7 through our help desk portal. Standard response time is 2 hours during business hours (9am-6pm EST) and 4 hours after hours.
Do you provide training for your solutions?
Yes! Every project includes basic training for your team. We provide live sessions, documentation, and video tutorials. Additional training packages are available if needed.
Can your solutions integrate with our existing systems?
Absolutely! We specialize in seamless integration with common business systems and can connect with most APIs. We'll assess your current setup during the planning phase.
What security measures do you have in place?
We maintain ISO 27001 and SOC 2 Type II compliance. All data is encrypted at rest and in transit, with regular security audits and penetration testing.
How do you handle data backup and recovery?
Your data is automatically backed up every hour to secure, redundant storage systems. We maintain a 30-day backup history and can restore your data within minutes if needed.
What are your payment terms?
We offer flexible payment schedules based on project milestones. Standard terms are 50% upfront and 50% upon completion for small projects, with monthly billing available for longer engagements.
Can we modify the scope of our project after starting?
Yes, we understand requirements can change. We use an agile approach that allows for adjustments during development. Changes are evaluated and priced separately to maintain transparency.
Do you offer ongoing maintenance and support?
Yes, we provide ongoing maintenance packages that include regular updates, monitoring, and support. Our standard maintenance plan includes monthly check-ups and priority support.
How do you ensure quality in your deliverables?
We follow a rigorous quality assurance process including automated testing, manual testing, and client review phases. You'll have opportunities to review and provide feedback at key milestones.